Supports individuals to deliver high-quality service to customers of all types. They will develop the skills and knowledge to deal with orders, payments, complaints and be able to offer advice and guidance.
Customer Service Practitioner level 2 apprenticeship training course
Who is it for?
A team member acting as a first point of contact for customer queries or complaints, who communicates with customers via a range of methods such as face-to-face, telephone, social media, email or text.
Blended delivery
1-1 facilitated learning sessions with Lifetime Learning Coach, face-to-face and remote teaching, and self study via online learning platform - Aptem.
End point assessment
Apprentice showcase, 1-hour practical observation, and Professional discussion.
Duration
14 months + end point assessment
Could this Customer Service Practitioner level 2 apprenticeship be for you?
If you meet most of these responsibilities as part of your existing role, or if you could be supported to meet these responsibilities during your apprenticeship, you could be suitable for this programme.
- Required to deal with customers (face to-face or remotely) on a regular basis?
- Required to respond to your customers needs and manage expectations in a professional and timely manner?
- Required to discuss your customer’s needs with them?
- Required to provide a clear explanation and offer options to help customers make choices that are beneficial to the customer and your organisation?
- Required to deal with customer complaints and potentially difficult customers?
- Do you receive regular product/service training?
Customer Service Practitioner level 2 apprenticeship modules
- Know Your Customers
- Customer Communication
- The Customer Experience
- Support Your Customer with Services and Products
- Understand Your Organisation
- Policies and Procedures
- Your Role and Responsibilities
- Teamwork
- Regulations and Legislation
Why learn with Lifetime Training?
1
Join 10,000 learners from over 400 companies across the UK in learning with Lifetime
2
Online and in-person coaching and training
3
Dedicated team of coaching experts
4
Government funded apprenticeships and training programmes
Download our Customer Service Practitioner level 2 apprenticeship guide
Want to learn about how our Customer Service Practitioner level 2 apprenticeship works, what you'll learn, and the expert coaches who will support your learning? Download our programme guide to find out more.