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Hospitality Manager

Level 4 apprenticeship

 


Hospitality Managers work across a variety of organisations including bars and restaurants. They have a high level of responsibility and are accountable for fulfilling the businesses visions and objectives. Learners will develop their managerial skills in a specialised area.

Start learning

 

 

Could this apprenticeship be for you?

This apprenticeship is split into the following pathways, designed to meet role specific knowledge, skills and
behaviours.

 

  • Food & Beverage
  • Hospitality Outlets
  • Revenue
  • Housekeeping
  • Front Office
  • Conference & Events
  • Kitchen Management
  • Responsible for leading and managing a team in the food & beverage department or restaurant in your business?
  • Required to develop plans to guide the work of others towards achieving the organisations vision and business goals?
  • Required to be involved in and understand the financial operations and strategy for your business?
  • Required to review, analyse and evaluate products, services and performance for your business?
  • Required to forecast sales and understand what affects the business?
  • Required to conduct risk assessments and identify any potential risks?
  • Required to manage team performance, recruitment, inductions, team development and planning for your business in line with operational policy and procedures?
  • Responsible for leading and managing a team in a hospitality outlet, department or store?
  • Required to develop plans to guide the work of others towards achieving the organisation’s vision and business goals?
  • Required to be involved in and understand the financial operations and strategy for your business?
  • Required to review, analyse and evaluate products, services and performance for your business?
  • Required to forecast sales and understand what affects the business?
  • Required to conduct risk assessments and identify any potential risks?
  • Required to manage team performance, recruitment, inductions, team development and planning for your business in line with operational policy and procedures?
  • Responsible for leading and managing a team?
  • Required to analyse and present a range of complex information and provide intelligence e.g revenue in relation to market factors?
  • Responsible for ensuring procedures and systems are in place to capture all revenue information?
  • Required to build competitors profiles which highlight their strengths, weaknesses, opportunities and threats?
  • Responsible for forecasting potential revenue performance in collaboration with other managers?
  • Responsible for managing change within your area of work?
  • Accountable for budget, managing and forecasting?
  • Responsible for leading and managing a housekeeping team of at least 2 people?
  • Can independently make changes within your area of work?
  • Responsible for the daily management of your area of the business?
  • Responsible for delegating and holding others accountable for set tasks?
  • Responsible for recruiting and talent managing staff?
  • Accountable for budget managing and forecasting?
  • Manage cost-effective procurement of housekeeping supplies in line with organisational purchasing guidelines?
  • Responsible for leading and managing a team within a front office?
  • Independently make changes within your area of work?
  • Responsible for the daily management of your area of the business?
  • Responsible for delegating and holding others accountable for set tasks?
  • Responsible for recruiting and talent managing staff?
  • Responsible for dealing with complex workbased problems and making decisions?
  • Accountable for budget managing and forecasting?
  • Responsible for leading and managing a team within business conferences, banquets or weddings?
  • Responsible for recruiting and talent managing staff?
  • Responsible for managing change in your area of work?
  • Required to track and analyse enquiries to forecast business levels?
  • Responsible for providing customers with full schedules and costings for functions and to update them throughout?
  • Responsible for training your team to recognise and take advantage of opportunities to upsell and maximise profits?
  • Responsible for leading and managing of at least 2 or more people in a kitchen environment?
  • Responsible for the daily management of your area of the business?
  • Responsible for delegating and holding others accountable for set tasks?
  • Responsible for recruiting and talent managing staff?
  • Responsible for dealing with complex workbased problems and making decisions?
  • Accountable for budget managing and forecasting?

 

The modules

  • Leadership, Diversity and Inclusivity
  • Management and Leadership Styles
  • Communication and Business Technology
  • Customer Service, Service Failure and Feedback
  • Service Sales, Productivity Data and Sales
  • Recruit, Retain and Develop a Team
  • Performance and Risk Management
  • Strategy, Operating Procedures and Contingency Plans
  • Products and Marketing
  • Vision and Financial Management
  • Change Management

Key information

Who is it for?

For Managers working in a hospitality establishment who are seeking to develop their business, people and customer relation skills whilst motivating a team.

Blended delivery

1-1 facilitated learning sessions with Lifetime Learning Coach, face-to-face and remote teaching, and self study via online learning platform - Aptem.

End point assessment

90 minute online test with 35 questions, 9,000 word business project, and 90 minute professional discussion.

Duration

15 months + end point assessment

Start learning

Please note, you'll need to be employed to learn on one of our apprenticeships, and your manager will need to authorise this (as it's your company who pay for the programme!) so please ensure you have their consent to enrol before you proceed.

If you're interested in this programme for your team, click here to contact us.