Hospitality Team Member

Level 2 apprenticeship

• Is your role customer facing and part of a team?
• Required to greet customers and take orders?
• Required to take payments?
• Required to serve a variety of coffees such as Espresso, Americano and Latte?
• Required to work using a variety of coffee making equipment and machines?

• Is your role within conference and events?
• Required to set up rooms for events?
• Required to deal with enquires, reservations and bookings, liaising with internal departments and external companies?
• Required to organise and coordinate events for customers?
• Required to communicate via telephone and writing to colleagues, suppliers and customers?

• Required to work with customers?
• Required to work as part of a team?
• Required to greet and serve customers?
• Required to promote menu items to customers?
• Required to serve prepared food to customers?
• Required to take payments?

• Is your role in a kitchen environment and as part of a team?
• Required to prepare and cook food for service?
• Required to maintain food safety and quality when handling food?
• Required to complete kitchen documentation?
• Required to perform basic cleaning and washing up?

• Is your role in housekeeping working as part of a team?
• Required to clean and maintain bedrooms and public areas?
• Required to maintain housekeeping supplies?
• Required to use a variety of chemicals and equipment?
• Required to identify and report maintenance needs?

• Required to work in reservations as part of a team?
• Required to work with customers face to face, on the phone or online?
• Required to take and process reservations?
• Required to negotiate rates?
• Required to support the team to plan events?
• Required to show customers the business facilities?

• Is your role in a reception area?
• Required to speak to customers either face to face, on the phone or online?
• Required to provide information to customers and answer queries?
• Required to check customers in and out?
• Required to take customer reservations and bookings?
• Required to deal with a variety of payment methods?

• Does your role require you to serve different wines, cocktails and beers?
• Are you over 18 years of age?
• Required to take payments?
• Required to work as part of a team?

There are three different pathways to choose from depending on your role. (Wine, Cocktails and Cask)