Information Communications Technician level 3 apprenticeship

Information Communications Technicians are responsible for providing technical support to internal and external customers and deliver efficient operation and control of IT or Telecommunications infrastructure.

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Could this Information Communications Technician level 3 apprenticeship apprenticeship be for you?

If you meet most of these responsibilities as part of your existing role, or if you could be supported to meet these responsibilities during your apprenticeship, you could be suitable for this programme.

• Provide technical support to customers both internal and external through a range of communication channels
• Required to establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
• Apply appropriate testing methodologies to hardware, software or cabling assets
• Required to document or escalate ICT tasks as appropriate to ensure a clear audit trial and progression of issues
• Apply the appropriate security policies to ICT tasks in line with organisational requirements

Information Communications Technician level 3 apprenticeship modules

• Business & Communication
• Computer Architecture and Security
• Introduction to Networking and Cloud Services
• Specialist Pathways:
  • Providing Quality Support (ST)
  • Advanced Networking (NT)
  • Communication Technologies (DCT)

Added value

The Information Communications Technician level 3 apprenticeship can be enriched by choosing from a range of industry certifications:

CompTIA:

• CompTIA A+ Core Series
• CompTIA IT Fundamentals+
• CompTIA Cloud+

Microsoft:

• Microsoft 365 Fundamentals
• Microsoft Azure Administrator