Could this apprenticeship be for you?
If you meet most of the responsibilities below as part of your existing role, or if you could be supported to meet these responsibilities during your apprenticeship, you could be suitable for this programme.
- Deliver public services to a diverse range of customers e.g. vulnerable people or those requiring extra support to access and use services?
- Have the opportunity to use leadership skills to develop productive working relationships and resolve workplace issues?
- Allowed to collate, store, dispose and share data securely within your work environment to avoid legal repercussions?
- Allowed to review, validate and process information from a range of sources and use it to meet customer’s needs?
- Allowed to utilise and develop techniques around your own resilience, time management and support networks?
- Allowed to identify problems and use a range of problem-solving techniques?
The modules
- Working in Operational Delivery
- Equality, Diversity & Inclusion
- Your Customer
- Effective Communication
- Resolving Customer Conflict
- Negotiation
- Legalisation
- Information Management
- Leadership & Teamwork
- Self Awareness & Management
- Problem Solving & Decision Making
Qualifications included
As part of the apprenticeship, learners are also required to achieve the following qualifications:
- Operational Delivery Principles Level 2 Award
- Operational Delivery Advanced Level 3 Certificate